Do you like customer contact? Customer satisfaction is your priority? Would you like to make the workplace better? We offer you the opportunity to create value on our customer site by offering employees and visitors an exceptional workplace experience. You will be working as part of the workplace experience team of our financial services client, curating a workplace environment that increases well-being, productivity and enhances the culture that our users want to be a part of. Reporting into a Workplace Lead, the position is responsible for building and maintaining effective working relationships with our customer, ensuring a collaborative approach to deliver an exceptional workplace experience
• First point of contact and delivery of Workplace Induction
• Responsible for delivering the customer workplace experience as the main ‘go to’ person, owning the Touchpoint Journey to engage with users for any questions about the services or support provided by the Integrated Facilities Management (IFM) function in the building.
• Designated to specific business groups occupying different floors in the building, to engage with the business manager and teams on a day-to-day basis, providing support for activities such as employee induction, community events, IFM and/or business group projects.
• Responsible for ensuring that all procedures and standards are met, raising any issues or requirements of the FM services and working with the wider workplace/IFM teams to ensure resolution.
• Ensuring effective communication with the nominated business manager(s), proactive with a 'no surprises' principle • Ensuring HSE guidelines and regulations are followed at all times.
• Support client with reporting of IT issues • Coordinate digital screen content on floors, working with Communications & Marketing • Plan, organise, promote and host events both onsite and online
• 2 years experience in a relevant customer service environment at a 5* service level
• Numeracy and literacy certification / qualification. Excellent written and verbal communication skills.
• Strong Microsoft Office skills in the use of word, excel and powerpoint
• IT Systems Administrator experience is desirable Social media / intranet architecture background for engaging users in online communications
• Enthusiastic, strong customer focus and dynamic multitasker with can do attitude.
• Team player, ability to motivate self and work with others to deliver results.
• Good time management discipline to meet agreed deadlines in a demanding environment
ISS was founded in Denmark and has been in business for 122 years. Today, we have become one of the world's leading general services companies, with 350,000 employees in 30 countries. We provide services in the fields of catering, cleaning, support services, technical services, security and facilities management. ISS is a pioneer in the field of Integrated Facility Services (IFS), in which we offer several services in a single solution, with a single point of contact and central control. ISS in Belgium and Luxembourg PEOPLE MAKE PLACES 2 In Belgium and Luxembourg, we employ some 8,500 people. The vast majority of them work for our customers on a daily basis, as kitchen staff, cleaners, receptionists, technical and logistics personnel or facility managers. They are managed and supported by 500 specialists in management, administration, assistance and sales. See you soon? Our people At ISS, it's all about people. It's our people at our customers' sites who create value for our customers' staff and visitors every day. That's why we give them all the training and technical resources they need to deliver perfect service. We teach them to be themselves with the customer and to take the initiative when the situation warrants: it's the Human Touch that makes the difference, for our customers and our employees
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